Webchat
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Web Chat

Web chat

Webchat is a communication tool that connects you with our Care Co-ordination Centre team in real-time.

Webchat is available:

  • Seven days a week, 08:00 to 23:00, including bank holidays

Starting a web chat

To start a webchat:

  1. Click on the ‘Chat Now’ icon to launch a new chat
  2. A pop-up chat window will then open
  3. Add your name and select an appropriate drop down from the ‘How Can We Help’ options
  4. Click ‘Start Chat’ to initiate a chat

Availability

If a Care Co-ordinator is available, we will connect you straight away.

If all of our Care Co-ordinators are engaged with other service users, you will be placed in a queue and we will connect you as soon as possible.

Ending a web chat

To end a webchat, click the cross icon in the top right corner of the chat window.

Confidentiality

Any information you share through with us will be held in confidence and won’t be shared with any third parties.

More about how we use and share your information

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.