Wheelchair Service - Mid Essex
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Wheelchair Service

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Wheelchair Service - Mid Essex

Providing and maintaining wheelchairs for people unable to walk or who have a long-term disability which affects their walking.

Please see below for details of service changes following the COVID-19 Coronavirus outbreak


Contact this service


0300 303 9957 - enquiries & referrals01245 468834 - repairs

About this service

Initial consultations for information gathering and identification of problems will be provided virtually, or in some cases by a home visit, if appropriate. 

Customers with a clinic appointment will be contacted by telephone prior ahead of time. When attending the clinic customers are asked to: 

  • Please arrive no more than 15 minutes prior to your appointment time.
  • On arrival, wait in the car park until you are contacted by a member of the team.
  • When entering the clinic building please wear a facial covering, unless exempt. Masks and sanitiser will be available if needed.
  • The waiting area should only be used by users attending a community transport appointment.
  • Not attend if you are feeling unwell or have symptoms indicative of Covid-19.

The service continues to do all we can to address any delays experienced by our customers and would like to thank you for your continued patience.  

Eligibility criteria

Adults or children in need of a wheelchair because of a permanent disability, who are registered with a GP in the mid Essex area (excluding Halstead and the Colne Valley).


We are not able to treat anyone with a temporary disability which stops them walking, such as a broken leg.

Service details

If you have a permanent disability which prevents you walking, our dedicated team of occupational therapists, physiotherapists and technicians will assess your clinical needs and provide you with a wheelchair and postural support seating that’s right for you.

We will continue to support you with maintenance and periodic reviews to see how you are getting on.

Please note: We are not able to treat anyone with a temporary disability which stops them walking, for example if you have broken your leg.

Service delivery

We run our wheelchair clinic in Chelmsford Monday to Friday, 9am-4pm, at:

  • Wren House, Hedgerows Business Park, Colchester Road, Chelmsford, CM2 5PF.  

We also provide home, hospital and school/college visits.

Referral process

You must be referred by a healthcare professional, such as a GP, nurse or physiotherapist.

Depending on your clinical need we may be able to issue a wheelchair without seeing you for an assessment. If this is the case our approved contractors will telephone you to arrange a convenient time to deliver your wheelchair.

Customer survey results for this service

Date of survey 15 January 2016 to 7 August 2016

How many people responded - 26

Here’s what service users told us:

  • 100% of respondents said they were involved as much as they wanted to be in decisions about the provision of their / their child’s wheelchair.
  • 100% said that if they had important questions to ask they got answers they could understand.
  • 100% said that the felt they were treated with dignity and respect whilst receiving support from the Wheelchair service.
  • 100% said that they felt that their wheelchair assessment had addressed their individual needs.

Personal Wheelchair Budgets

As part of national NHS plans for the wider expansion of personal health budgets, NHS Mid Essex, Basildon and Brentwood, and Thurrock Clinical Commissioning Groups (CCGs) have developed a local Personal Wheelchair Budget (PWB) agreement to replace the current wheelchair voucher system.

A PWB is a resource available to increase people’s choice and control of wheelchair provision, either within NHS commissioned services or outside of NHS commissioned services. Wheelchair users will be able to use this when their wheelchair is due to be changed, either every five years, or less if their medical need has changed.

PWBs can be managed in one of three ways:

Option One: Notional PWB. This is standard NHS provision which means the wheelchair user will know what the budget is but the NHS spends it for them. This enables the wheelchair user to have a basic wheelchair which will meet their identified needs.

Option Two: Notional PWB with Contribution. This allows the wheelchair user to use option one plus an extra contribution from the user to upgrade the chair or add extra features. The cost to the user is the difference between the NHS prescribed chair and the cost of the chair/parts they have chosen. The chair remains the property of the NHS, as in option one.

Option Three: Third Party PWB. This option is used when the wheelchair team agree this is the most suitable option available to the wheelchair user, it is clinically appropriate, and it meets their health needs. The user will be responsible for all repairs and maintenance for the duration of the wheelchair ownership. The amount of their budget is how much it would cost the NHS to provide a chair that meets their needs plus a contribution towards the repair and maintenance of the chosen chair. If the chair is more expensive than the amount of the PWB, the wheelchair user will have to meet the cost of this theirself. Other organisations or charities may be able to help the wheelchair user with this.

PWB payments will last for five years for adults and three years for children, other than in exceptional circumstances.

What are the benefits of a PWB?

The aim of personal wheelchair budgets is to provide:

  • A better framework to build in person-centred care and support planning.
  • More control for wheelchair users, their carers and families over the wheelchair provided.
  • A clearer explanation of the choices available, including funding and what that should include;
  • An opportunity to explore how the provision of wheelchairs can be joined with other care and support agencies, as part of a holistic, person-centred care and support plan. For example integrated personal budgets that combine health and social care funding.

Who might be able to have a PWB?

Anyone who is registered with a GP in the areas of Mid Essex, Basildon and Brentwood, or Thurrock CCGs and is eligible for an assessment for a wheelchair on a permanent loan (with the exception of individuals who have a rapidly changing or deteriorating condition), will be eligible for a PWB. All new referrals must be from a healthcare professional or re-referrals will be accepted from existing wheelchair users.

Find out more about PWBs here - Personal Wheelchair Budget Information Leaflet.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest site

If you are registered with SystmOnline you will be able to view your own Electronic Medical Record (EMR), manage your appointments, request repeat medication, update contact details and message your healthcare service. There is also a SystmOnline app available for Apple and Android devices.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

How Are We Doing?

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