Physiotherapy Outpatients Service

Physiotherapy Outpatients Service

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Physiotherapy Outpatients Service

Provides expert assessment, diagnosis and treatment for adults and children with musculoskeletal conditions including specialist advice on self management to help people return to their normal activities.

Contact This Service


0300 1310 111


0300 303 9964

About This Service

Eligibility Criteria

Anyone registered with a GP Practice in the Mid Essex area and have a musculoskeletal condition that has started or significantly worsened in the last 6 months can be referred directly by their GP to the service.

Service Details

We provide a patient-centered approach to support people in managing their own musculoskeletal conditions.

Our service consists of highly trained, state-registered physiotherapists, with a range of specialist skills and experience that assess, diagnose and treat people with musculoskeletal problems.

We will always offer care that is tailored to your needs following a comprehensive, individual assessment and clear explanation of the problem and management options available.

Some of the possible evidence-based treatments offered are:

  • Specialist advice and guidance
  • Access to high quality information resources to support self help
  • Specific and general exercise prescription
  • Manual therapy
  • Extra-corporeal shockwave therapy (ESWT)
  • Joint and soft tissue steroid injections
  • Acupuncture
  • Taping
  • Classes for specific patient groups

Service Delivery

Our service is outpatient based, at the following main locations:

Braintree Community Hospital: 

  • Monday 07:30 to 16:00
  • Tuesday 08:00 to 16:00
  • Wednesday 07:30 to 19.30
  • Thursday 07:30 to 19:00
  • Friday 08:00 to 16:00

St Peter's Hospital, Maldon: 

  • Monday 07:00 to 18:00
  • Tuesday 07:30 to 18:00
  • Wednesday 07:30 to 18:00
  • Thursday 07:00 to 17.30
  • Friday 07:30 to 17:00

Springfield Green Clinic, Chelmsford: 

  • Monday 08:00 to 17:00
  • Tuesday 07:30 to 18:00
  • Wednesday 08:00 to 16:00
  • Thursday 08:00 to 17:00
  • Friday 07:00 to 17:00

South Woodham Ferrers Clinic:

  • Tuesday 08:00 to 17:00

Halstead Hospital, Halstead: 

  • Tuesday 07:30 to 16:00
  • Thursday 07:30 to 14:30

See map below for details and directions to these venues.

Referral Process

You must be referred by a healthcare professional, such as:

  • Your GP
  • The Central Referral Service (CRS)
  • Community and social care providers
  • Mid Essex Hospitals NHS Trust (MEHT) practitioners
  • Other out of area Hospital Trusts.

What is an initial assessment?

An initial assessment is offered to establish whether physiotherapy is the most suitable treatment for the condition you have been referred for.

What to expect:

  • You will need to bring details of all the medication you are currently taking as this will be discussed during the assessment.
  • Please wear appropriate clothing to the appointment to allow the therapist to properly assess you.
  • You will receive some advice and guidance at the end of the initial assessment on the best way to manage your condition going forward.
  • Please arrive 10 minutes before your appointment time as you will need to complete a questionnaire(s) on your first appointment.
  • Please give at least 24 hours notice if you need to cancel your appointment so that we can offer this slot to someone else.

Meet The Team


Rachel Newton

Rachel qualified with a Master’s degree in Physiotherapy from the University of Essex in 2015 following her undergraduate degree in Sport and Exercise Science at Loughborough University. She completed her general rotations in orthopaedics, stroke, respiratory and medical wards at Basildon Hospital and joined Provide in 2017. Rachel has previous experience coaching sports in schools and as a gym instructor.

She has played volleyball professionally and has represented Great Britain for a number of years in the senior indoor volleyball team. She now has an interest in general fitness and nutrition.


Hannah Cotterrill

In June 2017 Hannah graduated from Bournemouth University after three years of training to become a Physiotherapist. Now registered with the Health and Care Professions Council and the Chartered Society of Physiotherapy, Hannah began working in musculoskeletal outpatients at Provide in August 2017. This was her main area of interest during her studies and therefore something she wanted to focus on early in her career. Outside of work, Hannah is a keen horse rider which she has been doing since the age of two.


Hayden Brunt

Hayden qualified as a Physiotherapist in 2014 from the University of Bournemouth. Whilst at university, Hayden assisted the medical department at AFC Bournemouth, developing a keen interest in the field of musculoskeletal physiotherapy. From university, Hayden completed rotations at Basildon University Hospital, including an orthopaedics and trauma post. Hayden joined Provide in 2015 where he has since progressed to Senior Physiotherapist, treating a variety of musculoskeletal conditions.

He is currently completing the FIFA diploma in football medicine and in his spare time he enjoys playing football and surfing.


Jo McCallion

Jo graduated from St. George’s University London in 2015 studying BSc Physiotherapy. Jo has a combined seven years’ experience working mainly in the NHS, private sector, post-operative orthopaedics, hydrotherapy and the sport sector. Jo is set to complete her pilates training this year and also has a keen interest in lower limb injuries and pregnancy related pain. Jo has recently completed a course in pain education and shoulder diagnosis and management, the skills fromwhich she utilises within her caseload. Jo’s current role within the physiotherapy team is developing physiotherapy education and student placements within the MSK service and supporting newly qualified staff.

In her spare time Jo plays league netball twice a week, enjoys socialising with her friends and family and travelling to exotic places!


Josh Lindsey

Josh graduated from the University of Hertfordshire where he obtained his Bachelor’s degree in Physiotherapy in 2013. He has now worked for the Provide Physiotherapy team for over three years, having worked previously at Colchester Hospital for one year. Josh has a keen interest within the sporting sector of physiotherapy and has past experience of working with professional sports teams such as Saracens Rugby Club and has been involved with previous London Marathon events, offering support and treatment to runners post-race. His interest lies strongly in treating shoulder pain disorders and tendon pathologies and will always go that extra mile to help get patients back to any goals they want to achieve.

Outside of physiotherapy, Josh enjoys playing football and going to the gym on a regular basis.


Alex Kraszewski

Alex qualified in 2012 from the University of East Anglia as a Physiotherapist, after previously completing an undergraduate degree in Sport & Exercise Science at the University of Portsmouth in 2009. Alex joined the Physiotherapy Outpatients Service in 2014, and is the team lead Physiotherapist at Braintree Community Hospital.

Alex has a special interest in hip pain and hypermobility syndromes, as well as the use of strength and conditioning principles within rehabilitation. Alex has been heavily involved in service improvement projects at Provide over the last two years, and is beginning a postgraduate diploma at the University of Essex in 2018 to enhance his clinical practice.

Outside of physiotherapy, Alex can often be found in the gym, practicing what he preaches in the Physiotherapy clinic!


Dave Adkins

Dave is a Chartered Physiotherapist, Qualified Personal Trainer and Sports Massage Therapist. He joined Provide in October 2017 to work in the outpatient department. He has a keen interest in sports physiotherapy, as well as persistent pain conditions.

Dave completed a BSc Hons Physiotherapy at the University of Brighton in 2015 and since then has been working in various NHS roles as well as running his own private practice.

On a personal level, Dave has a real passion for sport and exercise having participated in a variety of sports throughout his life, including tennis, cricket, boxing, basketball and golf. Watching and playing football are now his main hobbies, as well as keeping fit at the gym.


Helen Peacock

Helen qualified with a BSc Hons from the University of Southampton in 2002 and then completed her Masters in Advanced Musculoskeletal Practice from the University of Essex in 2011. Helen is trained in steroid injection therapy and also has a Post Graduate Certificate from the University of Hertfordshire in Child Health. She has worked in both the NHS and private sector and worked for Provide since it was established. Prior to this Helen worked at St. Michaels Hospital in Braintree, Broomfield Hospital in Chelmsford and Musgrove Park Hospital in Somerset. Helen’s current role as an Extended Scope Physiotherapist is clinically quite diverse but she has a specialist interest in paediatrics and sports related injuries.

Helen enjoys keeping fit and has a wide range of sporting interests.


Louisa Kirby

Louisa is a highly experienced Musculoskeletal Physiotherapist and is one of our team leads. She is trained in pilates and believes strongly in active rehabilitation for musculoskeletal conditions. She is very experienced in post-natal rehabilitation, joint and soft tissue pain and treating chronic and complex pain.

Louisa is also one of our injection therapists, so you may be referred to her for an injection if this is part of your treatment plan. 

She is currently working towards a post graduate MSc in Physiotherapy and is involved in several projects to further develop our service to ensure we continue to provide excellent up-to-date physiotherapy care here at Provide.

Away from work, Louisa enjoys running and supporting her two mini footballers.


Luke Tandy

Luke is an experienced Extended Scope Physiotherapist who qualified in 2000 from the University of the West of England, Bristol and he has worked in the field of Musculoskeletal Physiotherapy in both the NHS and private sector since 2002. He joined the Physiotherapy Outpatients Service at Provide in 2007 after working at a London teaching hospital for three years.

Luke has a specialist interest in spinal pain disorders and he is also master-trained in steroid injection therapy. Luke has been involved in a number of service improvement projects with Mid Essex Clinical Commissioning Group and Mid Essex Hospitals NHS Trust over recent years and he also carries out some independent work as a clinical triager for the Central Referral Service.

He enjoys going to the cinema, being active with his kids and watching football in his spare time now that he has sadly hung up his own boots.


Marco Souto

Marco qualified in 2009 from the University of Coruna, Spain. Since then, he has been working in Spain and England in both the NHS and private sector within different areas of physiotherapy, including musculoskeletal, orthopaedics, neurology and community. He has also completed further training in musculoskeletal related topics such as neurodynamics, acupuncture, manual therapy and chronic pain. Last year, he finished his part-time Master’s abroad in Osteopathic Manual Therapy for Physiotherapists and he continues to work towards becoming a dual-qualified Osteopath in the UK on top of working full-time for Provide.

His main interests are spending time with his family and training in martial arts.


Nicola Athey

Nicola qualified from the University of Essex with a Msc in Physiotherapy in 2010. She began work in the field of musculoskeletal physiotherapy in the private sector and working within sport. In 2013 she joined the Physiotherapy Outpatients team here at Provide. She is a compassionate physiotherapist, always ready to listen and help.

Outside of work she has a young family and is passionate about exercise and wellbeing.


Scott Baker

Scott qualified in 2008 from Hertfordshire University and since this time he has worked in the field of Musculoskeletal Physiotherapy in the NHS, private sector and elite sport. He first joined the Physiotherapy Outpatient Service in August 2008 and has held various positions within the service and the organisation. Since October 2017 he has held the position of Clinical Manger for the service. Scott is passionate about patient care and experience which has seen him complete an Msc in Leadership and PDG in Advanced Physiotherapy, including steroid injection.

He has a love for all sports and enjoys road cycling. More recently he is attempting to modernise listed buildings with limited success!


Toby Group

Toby qualified in 2015 as a Sports Therapist from the University of Kent. During this time he worked with numerous sporting clubs in Kent ranging from semi-professional to elite. Toby went on to qualify as a Physiotherapist in 2017 after completing a master’s degree at the University of Essex. He joined the Physiotherapy Outpatients Service at Provide in late 2017 as a Musculoskeletal Physiotherapist.

Toby has a keen interest in the rehabilitation of sporting related injuries, whilst also enjoying keeping active, watching football and travelling in his spare time.


Hannah Hopgood

Hannah qualified as a Physiotherapist in 2012 from the University of Essex. Due to her love of sport and being a keen sportswoman from early childhood, she also completed an honours degree in Sport and Exercise Science before training to be a physiotherapist. Once Hannah had qualified she completed two years of junior rotations at the West Suffolk Hospital NHS Foundation Trust before joining Provide Musculoskeletal Outpatients in 2014. She likes treating a wide range of musculoskeletal disorders., She is very passionate about helping people and will always go that extra mile.

Hannah enjoys being very active. She plays netball several times a week and attends the gym on a regular basis. She is very sociable and loves spending time with her family and friends in her spare time.


Yugal Khatri

Prior to embarking on his physiotherapy career, Yugal studied BSc Sport and Exercise Science at the University of Essex. During this period he gained experience working alongside professional football and rugby clubs as well as working during the London 2012 Olympics and for Wimbledon Lawn Tennis Association. Yugal went on to study MSc Physiotherapy (Pre-Registration) at the Essex University in 2015 and graduated in October 2017. Yugal now holds a static Musculoskeletal Physiotherapist post with Provide and has settled into his role very well. Yugal’s areas of interest include ‘psychosocial influence in pain symptoms’ and therefore completed his master’s dissertation on ‘Neuroscience Education for Patients Undergoing Total Knee Replacement.’

Away from physiotherapy, Yugal enjoys football, badminton and gym. Yugal is a keen supporter of Football Club Barcelona and often travels to his favourite city to watch his team play. His dad served as a Gurkha in the British Army and therefore Yugal has maintained a disciplined and professional approach to life.

Self-pay services


If you do not meet the eligibility criteria for any of our services or require additional support, Wellbeing offers a range of flexible, affordable and high quality self-pay services including Physiotherapy. To find out more visit the website.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest site

If you are registered with SystmOnline you will be able to view your own Electronic Medical Record (EMR), manage your appointments, request repeat medication, update contact details and message your healthcare service. There is also a SystmOnline app available for Apple and Android devices.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

Key Resources



Useful Links

  • 10 things you need to know about your back

    Back pain research constantly gives new insights into previously held beliefs. Our new guide reflects these advances to give clear, simple advice on how to manage your pain and prevent future episodes. Source: Chartered Society of Physiotherapy.

How Are We Doing?

6  weeks

Latest Service News

  • Excellent treatment!  Problem solved after three sessions.  Great to be able to do everyday tasks again.  Many thanks.

    September 2017
  • My treatment was superb and has helped me to get about so much more.  Very kind and sympathetic to my pain and a great source of information.

    July 2017
  • Such a friendly, professional manner.  The exercises given have helped my neck considerably and have  given me the confidence to keep them up.  Thank you!

    March 2017
  • The service given was brilliant – can’t fault it!  Thank you very much.

    August 2017
  • Excellent physio service – resolved my problems.  Thank you

    April 2017
  • Thanks so much for the help with my knee and shoulder, very professional and helpful service.

    February 2017
  • Been discharged today.  It has been so beneficial to me.  I have had an injection which has helped my sleep and been shown exercises.  Well worth having my appointments here.

    July 2017

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