Falls Prevention Service

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Falls Prevention Service

Providing assessment, advice and support (including exercise classes) for people who have fallen or are at a risk of falling, to help prevent future falls.

Contact This Service


0300 1310 111


01376 329305

About This Service

Eligibility Criteria

This service is for adults registered with a GP in the NHS Mid Essex area who:

  • have had a fragility fracture - hip, wrist, spine.
  • have had a fall, slip or trip in the past 12 months.
  • have gait or balance problems.
  • have been assessed by a clinician as at high risk of falling.
  • are on medication known to cause falls, such as psychotropes, antiarrhythmics, antihypertensives, opiates or sedatives.
  • have a long-term condition, such as Parkinson’s, stroke, or arthritis.


  • Those receiving care in an acute hospital environment for an injury/trauma, or an episode/exacerbation of illness or self-harm.
  • Those receiving a period of intensive support to enable them to remain in their own home. For example, if they're not mobilising or transferring on their own or with assistance and/or are being hoisted.
  • Those affected by cognitive impairment or significant confusion, but only where there is established evidence that engagement with the programme would offer no benefit and every attempt has been made to address their needs.

Service details

We provide free interventions for people who have fallen or have a fear of falling and are losing confidence in moving about safely.

Based on an individual's needs, a care plan will be prescribed. This may include:

  • Home hazard assessment.
  • General health and wellbeing advice.
  • Free three-month trial of Carecall support (when they have not previously had a carecall alarm).
  • Falls exercise classes.
  • Nurse and/or therapy assessments and treatment plans.
  • Home exercises.
  • Regular follow-ups to monitor progress.
  • Referral to specialist services.


Service Delivery

Our service operates 9am-5pm, Monday to Friday at a variety of locations across the locality.

Nurse-led clinics take place 9.30am-3pm at the following venues:

  • Mondays: Springfield Clinic in Chelmsford
  • Tuesdays: Alternated between Burnham and South Woodham Clinics
  • Thursdays: Halstead Hospital 

Falls classes take place at the following venues:

  • Tuesday: Landers Court, Chelmsford, 1-3pm
  • Wednesday: St Peter's Hospital, Maldon, 10am-12 noon
  • Thursday: South Woodham, 1.30-3.30pm; Halstead Hospital, 10.30am-12.30pm, Great Baddow, 12.24-2.45pm and Witham 10am-12 noon
  • Friday: Braintree 12.30-2.30pm and Burnham 12.30-2.30pm

Referral process

  • You can self refer by phoning or emailing using the contact numbers on this page.
  • You can also be referred by a social or health care professional.

Customer survey results for this service

  • 100% said the class tutor was professional, knowledgeable, helpful, friendly and punctual.
  • 100% said they would continue with the exercises they’ve been taught.
  • 100% said the assessment advisor was knowledgeable, understanding, helpful and punctual.
  • 100% said sessions were well organised.
  • 98% said the assessment advisor was professional and friendly.
  • 95% said information given to them during their assessment was clear and relevant.

Frequently Asked Questions

Do You Deal With Emergencies?

No. In an emergency you must dial 999, call your GP or ring NHS Direct.

What Can I Do If I Can’t Get To Your Classes?

If you're unable to use public transport because of mobility problems, we may be able to organise free transport for you. Call us on 0300 1310 111 to discuss.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest support centre

For certain services you can use SystmOnline to manage aspects of your health records; view, cancel appointments; update contact details or message your healthcare professional.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

Key Resources



Useful Links

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