0300 1310 111
Provide.ccc@nhs.netEligibility criteria
Anyone (aged five+) registered with a GP in the NHS Mid Essex area.
Exclusions
We are not able to treat patients who are:
- referred for possible ENT cancer.
- are in known need of surgery.
- disabled and require a hoist.
Ear Nose Throat Ent And Audiology Service
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Ear, Nose & Throat (ENT) and Audiology Service
Providing assessment and treatment of ear, nose and throat conditions, and hearing and balance problems.
Contact This Service
This service can be accessed through our Care Co-ordination Centre
Available Monday to Friday 8am to 6pm
About this service
Service details
We provide an out-patient clinical assessment and treatment service for these conditions:
- Dizziness
- Ear infections or blocked with wax
- Globus
- Glue ear
- Hearing disorders
- Hoarseness
- Nasal obstruction
- Nose bleeds (epistaxis)
- Rhinitis
- Sinusitis
- Snoring
- Tinnitus
We offer the following procedures:
- Audiometry
- Tympanometry with stapedial reflexes
- Ear impression taking
- Ear swabs
- Nasal cautery
- Nasendoscopy
- Wax removal and micro suction of ears
We offer referral for the following investigations:
- Barium swallow
- Blood or allergy testing
- X-ray, ultrasound, CT or MRI scan
Onward referrals maybe necessary to the following clinicians:
- ENT consultant
- Hearing aid department
- Physiotherapy
- Speech therapy
Service delivery
We hold clinics on various days throughout the week at Spinks Lane Therapy Centre in Witham.
All appointments are booked and you will see the doctor or audiologist, or both.
Appointments will be offered within 18 weeks if you are to see the doctor or doctor and audiologist. If you are to see the audiologist only an appointment will be offered within six weeks.
Our admin office is based at Provide's Headquarters in Colchester.
Referral process
You must be referred by a healthcare professional, such as a GP, practice nurse, acute consultant or paediatrician.
Referral-to-treatment time is 18 weeks, or six weeks if you’re referred for a diagnostic hearing assessment only.
Customer Survey results for this service
Date of Survey: 22 March – 5 May 2016
How many people responded: 57
Here’s what service user’s told us:
- 96.25% said that they would recommend the ENT service to their friends and family if they needed similar care or treatment.
- 98.22% said that they were given enough privacy when discussing their condition or treatment.
- 98.21% said that they understood what the clinician said to them.
- 98.08% said that if they had important questions to ask they were given answers they could understand.
- 98.12% said that they were treated sensitively with kindness and consideration.
- 98.11% said that they felt they were treated with respect and dignity while they were attending the clinic.
When & Where
We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.
Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.
Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.
Find your nearest site
If you are registered with SystmOnline you will be able to view your own Electronic Medical Record (EMR), manage your appointments, request repeat medication, update contact details and message your healthcare service. There is also a SystmOnline app available for Apple and Android devices.
Getting In Touch
Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:
- Resolve your problems or concerns
- Provide advice and support
- Answer your questions
- Point you in the right direction of useful information and support
Key Resources
Documents
Videos
Useful Links
How Are We Doing?
Online Referral Form
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