Initial consultations to identify concerns and take a brief medical history will be provided virtually, a face to face appointment will be booked for any assessments or procedures that are needed. Results may be given virtually, if appropriate.
Customers with a clinic appointment will be contacted by telephone prior ahead of time. When attending the clinic customers are asked to:
Please arrive no more than 15 minutes prior to your appointment time.
On arrival, wait in the car park until you are contacted by a member of the team.
When entering the clinic building please wear a facial covering, unless exempt. Masks and sanitiser will be available if needed.
The waiting area should only be used by users attending a community transport appointment.
Not attend if you are feeling unwell or have symptoms indicative of Covid-19.
Call the Care Co-ordination Centre if you have any concerns.
If your conditions worsen please contact your General Practitioner.
Eligibility criteria
Anyone (aged five+) registered with a GP in the NHS Mid Essex area.
Exclusions
We are not able to treat patients who are:
referred for possible ENT cancer.
are in known need of surgery.
disabled and require a hoist.
Service details
We provide an out-patient clinical assessment and treatment service for these conditions:
Dizziness
Ear infections or blocked with wax
Globus
Glue ear
Hearing disorders
Hoarseness
Nasal obstruction
Nose bleeds (epistaxis)
Rhinitis
Sinusitis
Snoring
Tinnitus
We offer the following procedures:
Audiometry
Tympanometry with stapedial reflexes
Ear impression taking
Ear swabs
Nasal cautery
Nasendoscopy
Wax removal and micro suction of ears
We offer referral for the following investigations:
Barium swallow
Blood or allergy testing
X-ray, ultrasound, CT or MRI scan
Onward referrals maybe necessary to the following clinicians:
ENT consultant
Hearing aid department
Physiotherapy
Speech therapy
Service delivery
We hold clinics on various days throughout the week at Crouch Valley Medical Centre and Kestrel House.
All appointments are booked and you will see the doctor or audiologist, or both.
Appointments will be offered within 18 weeks if you are to see the doctor or doctor and audiologist. If you are to see the audiologist only an appointment will be offered within six weeks.
Our admin office is based at Provide's Headquarters in Colchester.
Referral process
You must be referred by a healthcare professional, such as a GP, practice nurse, acute consultant or paediatrician.
Referral-to-treatment time is 18 weeks, or six weeks if you’re referred for a diagnostic hearing assessment only.
Customer Survey results for this service
Date of Survey: 22 March – 5 May 2016
How many people responded: 57
Here’s what service user’s told us:
96.25% said that they would recommend the ENT service to their friends and family if they needed similar care or treatment.
98.22% said that they were given enough privacy when discussing their condition or treatment.
98.21% said that they understood what the clinician said to them.
98.08% said that if they had important questions to ask they were given answers they could understand.
98.12% said that they were treated sensitively with kindness and consideration.
98.11% said that they felt they were treated with respect and dignity while they were attending the clinic.
When & Where
We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.
Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.
Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.
Find your nearest site
If you are registered with SystmOnline you will be able to view your own Electronic Medical Record (EMR), manage your appointments, request repeat medication, update contact details and message your healthcare service. There is also a SystmOnline app available for Apple and Android devices.
Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:
Resolve your problems or concerns
Provide advice and support
Answer your questions
Point you in the right direction of useful information and support
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As a result of the COVID-19 (coronavirus) pandemic, we’ve made a few changes to the way we deliver our services.
For all the latest information please click here to view updates specific to each of our services. This page will reflect any changes including the current COVID-19 local alert levels.
If you have an appointment with us, please be assured that you will be contacted by our Care Co-ordination Centre if there are any changes which affect your appointment.
Did you know? Our organisation is part of the My Care Record approach which has been supporting the work of health and care organisations during the COVID-19 pandemic, making sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This makes it easier and faster for them to deliver effective care. For more information, including the Privacy Notice, please visit the My Care Record website. http://www.mycarerecord.org.uk
Please check back regularly for further updates.
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0300 1310 111
Provide.ccc@nhs.net
