Service Update following COVID-19 Outbreak:
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Our Services

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Our Services

Service update following COVID-19 Coronavirus Outbreak

In light of the COVID-19 (Coronavirus) pandemic, we’ve made some changes to the way we deliver our services in order to help protect our staff, patients and our local communities. Below is a summary of the status of each of our services. You can also click through to a specific service page for more detailed changes and updates.

We would like to assure all our customers and patients that we are continuing to accept referrals for the majority of our services.  If you have an appointment with us please be assured that you will be contacted by our Care Co-ordination Centre if there are any changes.

This page will be updated regularly and will reflect any changes, including any adjustment to the current COVID-19 local alert level so please check back regularly.

Service Status Summary


The service is providing a full or enhanced service to support COVID-19 care pathways. New referrals are being accepted, subject to meeting the same eligibility criteria as before the COVID-19 pandemic. The service will maximise the use of virtual consultations where appropriate and restrictions that ensure we are COVID-19 secure. Following the reduced service during the pandemic, we are now actively reviewing waiting lists to limit the impact on waiting times.


The service is providing the majority of the care provision although some elements remain unavailable at the present time. New referrals are being accepted subject to meeting the same eligibility criteria as before the pandemic, and referrals will be prioritised in line with individual needs. Service will maximise the use of virtual consultations where appropriate and are actively reviewing waiting lists to limit the impact on waiting times.


The service delivering a limited-service and element which cannot be safely delivered in line with COVID-19 measures are unavailable at the present time. The service is only able to accept urgent referrals or those that can be safely delivered whilst maintaining COVID-19 secure measures


New referrals are not being accepted as the service is currently suspended. 


Service                                                                                                                                                                                                     Status                                           
Adult Continence Advisory Service  Limited 
Adult Diabetes  Extensive
Adult Speech & Language Therapy  Extensive
Assessment & Rehabilitation Service  Limited 
Audiology  Limited 
Cardiac Extensive
Care Coordination Centre Full
Carecall24/7 Full
Children's Audiology Extensive
Children's Continence & Enuresis Service  Limited 
Children's Community Nursing  Full
Children's Diabetes Service Full
Child Health Information Service Full
Children's Occupational Therapy  Extensive
Children’s Physiotherapy  Extensive
Children’s Speech and Language Therapy  Extensive
Chronic Obstructive Pulmonary Disease (COPD) Health Coaching Service  Limited 
Community Paediatricians Extensive
Community Wards Full
Dermatology Service  Limited 
Domiciliary Phlebotomy Service  Full
Ear, Nose & Throat (ENT) and Audiology Service   Limited 
Endoscopy  Limited 
ESDAAR Service Full
Essex Wellbeing Service Full
Essex Sexual Health Service  Full
Healthy Balance Service Limited
Home First Full
Integrated Care Team Full
Inpatients Physio (includes Unscheduled therapy)  Limited 
Lymphoedema   Limited 
Minor Operations Suspended
North Herts Assistive Technology Service  Limited 
Outpatient Physiotherapy Extensive
Parkinson's Disease Extensive
Pulmonary Service Rehab  Limited 
Podiatric Day Surgery   Suspended 
Podiatry Service Extensive
Respiratory   Limited 
SEND Therapies Extensive
Southend Sexual Health Service Full
Special school Nursing Full
Specialist Healthcare Training Full
Specialist Healthcare Training - Transport Full
Stroke - Early Supported Discharge Service  Full
Supported Living   Extensive 
Thurrock Sexual Health Service Full
Tissue Viability  Extensive
Wheelchair Service  Extensive

Last updated 26 October 2020 

Face mask/coverings

Please be aware that all individuals (including staff, visitors and service users) entering one of our hospital or clinic venues will be required to wear a face mask or face covering, as per the government COVID-19 guidance.*  

Visitors and outpatients to hospital settings should put on a clean form of face-covering or face mask as you are entering the hospital building. Advice on how to wear and make a face covering can be found here

*Please note, face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly (including individuals with lung or respiratory conditions affected by the reduced airflow, or who may not be able to apply and remove the mask safely such as individuals with Alzheimer’s; our staff will support you with social distancing in these instances). It is important to use face coverings properly and wash your hands before putting them on and taking them off. For more information visit.

Visiting arrangements for Community Wards

Information for visitors

Information for visitors

Public health England (PHE) guidance provides advice for facilitating visiting across healthcare inpatient settings, and maintains that the health, safety and wellbeing of patients, communities, individuals and teams remains the priority.

Following the recent change in the COVID-19 alert level for Essex we will, with the exception of the families of our end of life patients, temporarily be unable to facilitate visitors to our wards.

The option of virtual visiting is available.

To arrange a visit:

Please call the ward directly on the numbers below to book your visiting appointment. It is recommended that you book in advance to avoid disappointment. Appointments can be booked on the same day if there is availability

For those visiting our wards:

  • Visits are arranged by an appointment system and must be booked in advance of visiting.
  • Each patient can only have two named visitors during their admission. Each visit is subject to maximum one-hour time slot per day.

Named visitors will therefore not be allowed to visit on the same day.

  • Children will not be allowed to visit.
  • There will be a maximum of six visitors on the ward at any one time.
  • Ward Visiting times are 2pm–5pm and the time frame for a visit will be confirmed when you book.
    • If you or a member of your household has any COVID-19 symptoms, or you have been in contact with anyone who has had COVID-19 in the past 2 weeks, you will not be allowed to visit. You will be asked questions in relation to this when booking a visit, as well as on your arrival at the ward.
    • If you are in the extremely vulnerable group, you should seek advice from your GP prior to arranging a visit.
    • All visitors will be asked to provide contact details so that we can comply with Test and Trace if required.

Please be advised that in order to maintain the safety of all our patients visiting would not be allowed if there was a suspected case of COVID 19 on the ward.

Whilst on hospital premises, all visitors must:

  • Be met by a member of staff in the main reception and escorted to the ward
  • Always wear a face mask or covering. *If you are not able to wear a mask for health reasons, we would ask you not to visit.
  • Follow instructions for hand hygiene.
  • Wear apron and gloves at the bedside and be advised on Public Health England’s safe procedure for putting on and taking off gloves and aprons.
  • Only sit with the patient they are visiting. (Visitors will be advised to maintain social distancing throughout the visit.)
  • Leave the ward after a maximum visit time of one hour
  • Remember to wear your mask until you leave the hospital.

Belongings and gifts:

Please only bring in essential belongings.  Any items that cannot be wiped down have to be isolated on the ward for 3 days before they can be used.

Essential items include:

  • Clothes
  • Toiletries
  • Mobile phone/iPad
  • Food items must be individually wrapped and in wipeable packaging.

Ward telephone numbers:

Courtauld ward:     01376 555911/555922

Crittall ward:         01376 555909

St Peters ward:      01621 725300

Halstead ward:      01787 273130


Key Links and Resources

The five CCG’s in Mid and South Essex have developed a resource page to help parents, young people and children navigate through information and resources concerning the Coronavirus. The resources cover a range of topics on the virus as well as the different regulations and guidance brought in to reduce the spread of the virus in our communities. You can view each CCG resources page: Thurrock CCG, Basildon, and Brentwood CCG, Southend CCG, Rochford, and Castlepoint CCG, and Mid Essex CCG.

Essex Children Family Wellbeing Service - COVID-19 pandemic resource hub for families, children, and young people

Essex Wellbeing Service - Service to support the most vulnerable in the community during the Coronavirus outbreak

NHS Supporting your recovery after COVID-19 - Information for family, friends, and carers of people affected by COVID-19

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