COVID-19: Service Information
Chat Now
services banner 01

Our Services

services banner 02

Our Services

services banner 03

Our Services

COVID-19: Service Information

In response to the latest surge in COVID-19 (Coronavirus) and the extreme pressures on the health and social care system, we again prioritising the delivery of our services to allow our teams to better support the NHS response across Essex. Below is a summary of the status of each of our services.

If there are any immediate changes to appointments you will be contacted by the Care Co-ordination Centre ahead of time.

This page will be updated to reflect any changes, so please check back regularly.

Please note: Due to the current lockdown restrictions, with the exception of our end-of-life patients, we are unable to accept visitors to our community wards. See below for more information.

Service Status Summary


The service is providing a full or enhanced service to support COVID-19 care pathways. New referrals are being accepted, subject to meeting the same eligibility criteria as before the COVID-19 pandemic. The service will maximise the use of virtual consultations where appropriate and restrictions required that ensure we are COVID-19 secure.


The service is providing the majority of the care provision although some elements remain unavailable at the present time. New referrals are being accepted subject to meeting the same eligibility criteria as before the pandemic. Referrals will be prioritised in line with individual needs. Service will maximise the use of virtual consultations where appropriate and are actively reviewing waiting lists, where applicable, to limit the impact on waiting times.


The service is delivering a limited-service, elements which cannot be safely delivered in line with COVID-19 measures are unavailable at the present time. The service is only able to accept urgent/high-priority referrals or those that can be safely delivered whilst maintaining COVID-19 secure measures.


Service is currently suspended. New referrals that meet the service eligibility criteria will still be accepted, and will be clinically triaged to determine priority of need and added to the service waiting list.  Where suitable patients will be signposted to alternate support or self management.


Service                                                                                                                                                                                                     Status                                           
Adult Continence Advisory Service  Limited 
Adult Diabetes   Limited 
Adult Speech & Language Therapy   Limited 
Assessment & Rehabilitation Service  Limited 
Audiology Suspended
Cardiac  Limited 
Care Coordination Centre Full
Carecall24/7 Full
Children's Audiology Suspended
Children's Continence & Enuresis Service  Limited 
Children's Community Nursing  Full
Children's Diabetes Service  Limited 
Child Health Information Service  Limited 
Children's Occupational Therapy   Limited 
Children’s Physiotherapy   Limited 
Children’s Speech and Language Therapy   Limited 
Chronic Obstructive Pulmonary Disease (COPD) Health Coaching Service  Limited 
Community Paediatricians  Limited 
Community Wards Full
Dermatology Service Full
Domiciliary Phlebotomy Service   Limited 
Ear, Nose & Throat (ENT) and Audiology Service   Limited 
Endoscopy Full
ESDAAR Service  Suspended 
Essex Wellbeing Service Full
Essex Sexual Health Service   Extensive 
Healthy Balance Service Suspended
Home First Full
Integrated Care Team Full
Inpatients Physiotherapy (includes Unscheduled therapy)  Limited 
Lymphoedema  Suspended
Minor Operations Suspended
North Herts Assistive Technology Service Suspended
Outpatient Physiotherapy  Limited 
Parkinson's Disease  Limited 
Pulmonary Service Rehab  Limited 
Podiatric Day Surgery   Extensive 
Podiatry Service  Limited 
Respiratory   Full 
SEND Therapies Full
Southend Sexual Health Service  Extensive 
Special school Nursing Full
Specialist Healthcare Training Full
Specialist Healthcare Training - Transport Full
Stroke - Early Supported Discharge Service  Full
Supported Living  Full
Thurrock Sexual Health Service Extensive
Tissue Viability   Limited 
Wheelchair Service   Limited 

Last updated 13 January 2021 

Face mask/coverings

Please be aware that all individuals (including staff, visitors and service users) entering one of our hospital or clinic venues will be required to wear a face mask or face covering, as per the government COVID-19 guidance.*  

Visitors and outpatients to hospital settings should put on a clean form of face-covering or face mask as you are entering the hospital building. Advice on how to wear and make a face covering can be found here

*Please note, face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly (including individuals with lung or respiratory conditions affected by the reduced airflow, or who may not be able to apply and remove the mask safely such as individuals with Alzheimer’s; our staff will support you with social distancing in these instances). It is important to use face coverings properly and wash your hands before putting them on and taking them off. For more information visit.

Visiting arrangements for Community Wards

Information for visitors

Public health England (PHE) guidance provides advice for facilitating visiting across healthcare inpatient settings and maintains that the health, safety, and wellbeing of patients, communities, individuals, and teams remain the priority.

Due to the current COVID-19 alert level, we will, with the exception of the families of our end of life patients, temporarily be unable to accept visitors to our wards.

The option of virtual visiting is still available.

To arrange a visit:

Please call the ward directly on the numbers below to book your visiting appointment. It is recommended that you book in advance to avoid disappointment. Appointments can be booked on the same day if there is the availability

For those visiting our wards:

  • Visits are arranged by an appointment system and must be booked in advance.
  • Each patient can only have two named visitors during their admission. Each visit is subject to a maximum one-hour time slot per day.

Named visitors will therefore not be allowed to visit on the same day.

  • Children will not be allowed to visit.
  • There will be a maximum of six visitors on the ward at any one time.
  • Ward Visiting times are 2 pm–5 pm and the time frame for a visit will be confirmed when you book.
    • If you or a member of your household has any COVID-19 symptoms, or you have been in contact with anyone who has had COVID-19 in the past 2 weeks, you will not be allowed to visit. You will be asked questions in relation to this when booking a visit, as well as on your arrival at the ward.
    • If you are in an extremely vulnerable group, you should seek advice from your GP prior to arranging a visit.
    • All visitors will be asked to provide contact details so that we can comply with Test and Trace if required.

Please be advised that in order to maintain the safety of all our patients visiting would not be allowed if there was a suspected case of COVID 19 in the ward.

Whilst on hospital premises, all visitors must:

  • Be met by a member of staff in the main reception and escorted to the ward
  • Always wear a face mask or cover. *If you are not able to wear a mask for health reasons, we would ask you not to visit.
  • Follow instructions for hand hygiene.
  • Wear apron and gloves at the bedside and be advised on Public Health England’s safe procedure for putting on and taking off gloves and aprons.
  • Only sit with the patient they are visiting. (Visitors will be advised to maintain social distancing throughout the visit.)
  • Leave the ward after a maximum visit time of one hour
  • Remember to wear your mask until you leave the hospital.

Belongings and gifts:

Please only bring in essential belongings.  Any items that cannot be wiped down have to be isolated on the ward for 3 days before they can be used.

Essential items include:

  • Clothes
  • Toiletries
  • Mobile phone/iPad
  • Food items must be individually wrapped and in wipeable packaging.

Ward telephone numbers:

Courtauld ward:     01376 555911/555922

Crittall ward:         01376 555909

St Peters ward:      01621 725300

Halstead ward:      01787 273130


Key Links and Resources

The five CCG’s in Mid and South Essex have developed a resource page to help parents, young people and children navigate through information and resources concerning the Coronavirus. The resources cover a range of topics on the virus as well as the different regulations and guidance brought in to reduce the spread of the virus in our communities. You can view each CCG resources page: Thurrock CCG, Basildon, and Brentwood CCG, Southend CCG, Rochford, and Castlepoint CCG, and Mid Essex CCG.

Essex Children Family Wellbeing Service - COVID-19 pandemic resource hub for families, children, and young people

Essex Wellbeing Service - Service to support the most vulnerable in the community during the Coronavirus outbreak

NHS Supporting your recovery after COVID-19 - Information for family, friends, and carers of people affected by COVID-19

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.