In response to the latest surge in COVID-19 (Coronavirus) and the extreme pressures on the health and social care system, we again prioritising the delivery of our services to allow our teams to better support the NHS response across Essex. Below is a summary of the status of each of our services.
If there are any immediate changes to appointments you will be contacted by the Care Co-ordination Centre ahead of time.
This page will be updated to reflect any changes, so please check back regularly.
Please note: Due to the current lockdown restrictions, with the exception of our end-of-life patients, we are unable to accept visitors to our community wards. See below for more information.
Service Status Summary
Full |
The service is providing a full or enhanced service to support COVID-19 care pathways. New referrals are being accepted, subject to meeting the same eligibility criteria as before the COVID-19 pandemic. The service will maximise the use of virtual consultations where appropriate and restrictions required that ensure we are COVID-19 secure. |
Extensive |
The service is providing the majority of the care provision although some elements remain unavailable at the present time. New referrals are being accepted subject to meeting the same eligibility criteria as before the pandemic. Referrals will be prioritised in line with individual needs. Service will maximise the use of virtual consultations where appropriate and are actively reviewing waiting lists, where applicable, to limit the impact on waiting times. |
Limited |
The service is delivering a limited-service, elements which cannot be safely delivered in line with COVID-19 measures are unavailable at the present time. The service is only able to accept urgent/high-priority referrals or those that can be safely delivered whilst maintaining COVID-19 secure measures. |
Suspended |
Service is currently suspended. New referrals that meet the service eligibility criteria will still be accepted, and will be clinically triaged to determine priority of need and added to the service waiting list. Where suitable patients will be signposted to alternate support or self management. |
Service | Status |
Adult Continence Advisory Service | Limited |
Adult Diabetes | Limited |
Adult Speech & Language Therapy | Limited |
Assessment & Rehabilitation Service | Limited |
Audiology | Suspended |
Cardiac | Limited |
Care Coordination Centre | Full |
Carecall24/7 | Full |
Children's Audiology | Suspended |
Children's Continence & Enuresis Service | Limited |
Children's Community Nursing | Full |
Children's Diabetes Service | Limited |
Child Health Information Service | Limited |
Children's Occupational Therapy | Limited |
Children’s Physiotherapy | Limited |
Children’s Speech and Language Therapy | Limited |
Chronic Obstructive Pulmonary Disease (COPD) Health Coaching Service | Limited |
Community Paediatricians | Limited |
Community Wards | Full |
Dermatology Service | Full |
Domiciliary Phlebotomy Service | Limited |
Ear, Nose & Throat (ENT) and Audiology Service | Limited |
Endoscopy | Full |
ESDAAR Service | Suspended |
Essex Wellbeing Service | Full |
Essex Sexual Health Service | Extensive |
Healthy Balance Service | Suspended |
Home First | Full |
Integrated Care Team | Full |
Inpatients Physiotherapy (includes Unscheduled therapy) | Limited |
Lymphoedema | Suspended |
Minor Operations | Suspended |
North Herts Assistive Technology Service | Suspended |
Outpatient Physiotherapy | Limited |
Parkinson's Disease | Limited |
Pulmonary Service Rehab | Limited |
Podiatric Day Surgery | Extensive |
Podiatry Service | Limited |
Respiratory | Full |
SEND Therapies | Full |
Southend Sexual Health Service | Extensive |
Special school Nursing | Full |
Specialist Healthcare Training | Full |
Specialist Healthcare Training - Transport | Full |
Stroke - Early Supported Discharge Service | Full |
Supported Living | Full |
Thurrock Sexual Health Service | Extensive |
Tissue Viability | Limited |
Wheelchair Service | Limited |
Last updated 13 January 2021
Please be aware that all individuals (including staff, visitors and service users) entering one of our hospital or clinic venues will be required to wear a face mask or face covering, as per the government COVID-19 guidance.*
Visitors and outpatients to hospital settings should put on a clean form of face-covering or face mask as you are entering the hospital building. Advice on how to wear and make a face covering can be found here.
*Please note, face coverings should not be used by children under the age of 3 or those who may find it difficult to manage them correctly (including individuals with lung or respiratory conditions affected by the reduced airflow, or who may not be able to apply and remove the mask safely such as individuals with Alzheimer’s; our staff will support you with social distancing in these instances). It is important to use face coverings properly and wash your hands before putting them on and taking them off. For more information visit.
Information for visitors
Public health England (PHE) guidance provides advice for facilitating visiting across healthcare inpatient settings and maintains that the health, safety, and wellbeing of patients, communities, individuals, and teams remain the priority.
Due to the current COVID-19 alert level, we will, with the exception of the families of our end of life patients, temporarily be unable to accept visitors to our wards.
The option of virtual visiting is still available.
To arrange a visit:
Please call the ward directly on the numbers below to book your visiting appointment. It is recommended that you book in advance to avoid disappointment. Appointments can be booked on the same day if there is the availability
For those visiting our wards:
Named visitors will therefore not be allowed to visit on the same day.
Please be advised that in order to maintain the safety of all our patients visiting would not be allowed if there was a suspected case of COVID 19 in the ward.
Whilst on hospital premises, all visitors must:
Belongings and gifts:
Please only bring in essential belongings. Any items that cannot be wiped down have to be isolated on the ward for 3 days before they can be used.
Essential items include:
Ward telephone numbers:
Courtauld ward: 01376 555911/555922
Crittall ward: 01376 555909
St Peters ward: 01621 725300
Halstead ward: 01787 273130
The five CCG’s in Mid and South Essex have developed a resource page to help parents, young people and children navigate through information and resources concerning the Coronavirus. The resources cover a range of topics on the virus as well as the different regulations and guidance brought in to reduce the spread of the virus in our communities. You can view each CCG resources page: Thurrock CCG, Basildon, and Brentwood CCG, Southend CCG, Rochford, and Castlepoint CCG, and Mid Essex CCG.
Essex Children Family Wellbeing Service - COVID-19 pandemic resource hub for families, children, and young people
Essex Wellbeing Service - Service to support the most vulnerable in the community during the Coronavirus outbreak
NHS Supporting your recovery after COVID-19 - Information for family, friends, and carers of people affected by COVID-19
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As a result of the COVID-19 (coronavirus) pandemic, we’ve made a few changes to the way we deliver our services.
For all the latest information please click here to view updates specific to each of our services. This page will reflect any changes including the current COVID-19 local alert levels.
If you have an appointment with us, please be assured that you will be contacted by our Care Co-ordination Centre if there are any changes which affect your appointment.
Did you know? Our organisation is part of the My Care Record approach which has been supporting the work of health and care organisations during the COVID-19 pandemic, making sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This makes it easier and faster for them to deliver effective care. For more information, including the Privacy Notice, please visit the My Care Record website. http://www.mycarerecord.org.uk
Please check back regularly for further updates.