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Provide and our partners have a statutory duty of care towards all the service users
(Children Act 2004; Care Act 2014).

We are committed to delivering the best practice which safeguards children, young people and adults, irrespective of their background. Practices which recognise a service user may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.

Having these safeguards in place, we not only protect and promote the welfare of service users at risk but also enhance the confidence and competence of staff, volunteers, parents/carers and the general public.

We are committed to work within agreed policies and procedures, and in partnership with you and other agencies to ensure that the risk of harm to a child, young person or adult is minimised as much as possible.

If you believe, or are concerned, that you or someone else is at risk of abuse, neglect or any other harm, then please discuss this with a staff member as soon as possible.

Likewise if Provide staff believe, or are concerned, that you or someone else is at risk of abuse, neglect or any other harm, they may inform you that have to share information you have given with other agencies.

If there is immediate risk of harm or it is an emergency please call 999. 


Provide Customer Service team

You can also contact our Customer Service team to discuss your concerns or seek advice.

Provide Customer Service Team

Tel: 0300 303 9951 / 9952

Monday to Friday, 9am-5pm


Other Useful Contacts

Essex Children’s Safeguarding

If you are concerned that a child or young person is being harmed or neglected, or is at risk of this, call: 0845 603 7627.

Social Care

If you are concerned that an adult in being harmed or neglected, or is at risk of this, call: 0345 603 7630.

Police Non-Emergency Line

Non-emergency police line: 101.


If you are worried about a child and need advice and support, call: 0808 800 5000. Text: 88858.

Age UK

If you need information or advice on anything from health to housing (for adults)

call: 0800 169 6565.


Essex Police

Whether you want to report a crime or anti-social behaviour, or to raise a concern, call:

  • 999 in an emergency
  • 101 for non-emergency

Adult Mental Health Crisis Team

If you, a family member or friend, are in crisis and need help, please seek assistance by calling: 0330 726 0130

Emotional Wellbeing and Mental Health Service (EWMHS)

If you are experiencing emotional wellbeing and mental health difficulties, call: 0300 300 1600 9am-5pm, Monday to Friday.

Out of Hours EWMHS Children’s (Crisis Team) 

For out of hours and weekend Crisis Support Service, please call the general NELFT switchboard on 0300 555 1201 to be put through to the Crisis Support Service.


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