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Provide and our partners have a statutory duty of care towards all the service users
(Children Act 2004; Care Act 2014).

We are committed to a best practice which safeguards adults, children and young people, irrespective of their background, and which recognises that a service user may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.

Having safeguards in place, we not only protect and promote the welfare of service users at risk but also enhance the confidence of staff, volunteers, parents/carers and the general public.

We are committed to work within agreed policies and procedures, and in partnership with you and other agencies to ensure that the risk of harm to an adult, child or young person is minimised as much as possible.

Getting Help

If you believe, or are concerned, that someone or yourself is at risk of abuse, neglect or any other harm, then please discuss this with a staff member as soon as possible.

You can also contact our Customer Service Team to discuss your concerns or seek advice:

Provide Customer Service Team

Tel: 0300 303 9951 / 9952

Monday to Friday, 9am-5pm


Other Useful Contacts

Essex Children’s’ Safeguarding

If you are concerned that a child or young person is being harmed or neglected, or is at risk of this, call: 0845 603 7627.


If you are worried about a child and need advice and support, call: 0808 800 5000. Text: 88858.

Ask Sal

If you need advice for an adult who is being treated badly, taken advantage of or injured, call: 08452 66 66 63.

Age UK

If you need information or advice on anything from health to housing (for adults), call: 0800 169 6565.

Essex Police

Whether you want to report a crime or anti-social behaviour, or to raise a concern, call:

  • 999 in an emergency
  • 101 for non-emergency
  • Or alternatively, call 01245 491491

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