We collate data and information about the services we deliver. We share this data throughout the year to give assurance that we deliver safe, efficient services across all areas of the organisation. We are constantly striving to improve our services, measuring our performance gives us the opportunity to understand what is working well and where changes need to be made in order to improve performance and the quality of care provided.
The Friends & Family Test
February FFT Result*
*This shows the percentage of people responding to our Friends & Family Test who gave a positive response about our service.
We want to know what you think.
We work hard to maintain high standards and continually improve our services. Please share your experience of our care in our Friends & Family Test (FFT) to help us continue to do this.
The Friends and Family Test is used widely in healthcare to provide comparable feedback on performance and help us consistently improve our service. When combined with follow-up questions, it provides a way for us to identify both good and bad performance and encourage staff to make improvements where services do not live up to expectations.It will mean that staff have access to up-to-date feedback and will be informed and empowered to take immediate action to tackle areas of weak performance and build on success. Patients will be able to use the information to make decisions about their care and to challenge organisations to improve services while championing those who excel. More Information can be found at NHS England.
Patient-led Assessments Of The Care Environment (PLACE)
Good environments matter. PLACE assessments provide motivation for improvement by providing a clear message, directly from patients, about how the environment our services might be enhanced. Introduced in 2013 PLACE assesses the quality of the patient environment.
The assessments will see local people go into hospitals as part of teams to assess how the environment supports patient’s privacy and dignity, food, cleanliness and general building maintenance. It focuses entirely on the care environment and does not cover clinical care provision or how well staff are doing their job. The assessments will take place every year, and results will be reported publicly to help drive improvements in the care environment.
The Care Quality Commission (CQC) are the independent regulators of health and social care in England. Their job is to make sure that the care delivered by Provide meets the government standards of quality and safety.
Provide is registered with the CQC and is compliant with all of the Essential Standards of Safety and Quality.
There are four ratings that the CQC give to health and social care services: outstanding, good, requires improvement and inadequate. More information and an explanation of each rating can be found here.
If you have any concerns about any of Provide's services please contact our Customer Service Team on 0300 303 9951/52 or email firstname.lastname@example.org. Alternatively raise a concern with the CQC directly here
The intention of this regulation is to ensure that people who use services have their needs met because the regulated activity is managed by an appropriate person.
Registered managers must meet the following:
Is of good character.
Is able to properly perform tasks that are intrinsic to their role.
Has the necessary qualifications, competence, skills and experience to manage the regulated activity.
Has supplied them with documents that confirm their suitability
Provide's registered Manager is Gerdalize Du Toit.
We are committed to actively seeking and responding to the views of our patients. Listening gives us the opportunity to understand what we already do well so that we can keep doing it. It also gives us the chance to learn from service users and improve what we do and we will be running at least one event every year
About the events
We invite the following groups of people:
Patients (and carers/family members as appropriate) who have recent experience of a particular care pathway.
Clinical staff involved in care delivery across the pathway from our own organisation and from other organisations.
Voluntary sector representatives (as appropriate)
Senior management to enable them to hear service users views first hand.
The events are interactive and focus on the experience of service users.
If you would be interested in taking part or would like further information please contact our Customer Service team.
Provide uses 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like, as well as ways we can improve the website and its content
Cookies are used for a variety of other reasons, for example, to safeguard your privacy when browsing the site. Please note that our cookies do not store your personal information, such as your name, address, telephone or email.
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the websites, you cannot refuse them without impacting how our websites function. You can block or delete them by changing your browser settings, however please note that you will not be able to log in if you refuse these cookies.
It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Provide uses Google Analytics, should you wish to opt out of their cookies across all websites please use the following link tools.google.com/dlpage/gaoptout. Please note, this will take you to the relevant third party's website and generate a 'no thanks' cookie, which will stop any further cookies being set by third parties.
Don't forget that, by not allowing analytics cookies, this stops us from being able to learn what people like or don't like about our website. Your activity on the website would therefore not be taken into account when we look at ways to improve it.
Google & 3rd Party Website Cookies
This covers cookies from Google (e.g. maps) and any other 3rd party tools that may be provided for use on this website. We do not partner with advertisers and ad networks to display advertising on our websites.