The Friends and Family Test is anonymous and used by Provide to help us understand our services better and work towards developing and improving them.
If you want us to answer specific issues you may have with our services or learn more about other ways to give us your feedback, please contact our Customer Services team.
Any feedback you ever give to Provide will be treated in confidence and the service you receive from us will never be adversely affected as a result.
To ensure your views make a difference, please consider these Do’s and Dont’s when sending us your internet feedback.
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Things To Avoid
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If you want us to answer specific issues you may have with our services, make a formal complaint or learn more about other ways to give us your feedback, please read our Compliments, Comments and Complaints leaflet to find out more.
The Friends and Family Test is used widely in healthcare to provide comparable feedback on performance and help us consistently improve our service. When combined with follow-up questions, it provides a way for us to identify both good and bad performance and encourage staff to make improvements where services do not live up to expectations.It will mean that staff have access to up-to-date feedback and will be informed and empowered to take immediate action to tackle areas of weak performance and build on success. Patients will be able to use the information to make decisions about their care and to challenge organisations to improve services while championing those who excel. More Information can be found at NHS England.
As a result of the COVID-19 (coronavirus) pandemic, we’ve made a few changes to the way we deliver our services.
For all the latest information please click here to view updates specific to each of our services. This page will reflect any changes including the current COVID-19 local alert levels.
If you have an appointment with us, please be assured that you will be contacted by our Care Co-ordination Centre if there are any changes which affect your appointment.
Did you know? Our organisation is part of the My Care Record approach which has been supporting the work of health and care organisations during the COVID-19 pandemic, making sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This makes it easier and faster for them to deliver effective care. For more information, including the Privacy Notice, please visit the My Care Record website. http://www.mycarerecord.org.uk
Please check back regularly for further updates.