Tell us about your healthcare experience
Tell us...
- When we get it right
- When you have a suggestion or idea you want to share with us
- If you are concerned but don’t want to make a complaint
- If you want to make a complaint
Our Customer Service Team can:
- Help to resolve your problems or concerns as quickly as possible.
- Provide advice and support for you and your family
- Point you in the right direction of other useful sources of information and support
By responding to your feedback, we can improve and develop the services that we provide for you
How to Contact us
0300 303 9951/52
provide.customerservices@nhs.net
Provide Customer Services Team, 900 The Crescent, Colchester Business Park, Colchester, Essex, C04 9YQ
What to do if you have a concern or complaint
- If something is bothering you, try raising the concern with the person providing your care in the first instance.
- If you have tried this and feel they were unable to help you, or don’t feel able to discuss your concerns directly with the person involved, then contact the Provide Customer Service Team, who can raise your concerns on your behalf.
- If you still feel dissatisfied and you wish to make a formal complaint, we can guide you through the complaints process. All information will be treated in confidence and we will seek your permission if issues raised need to be taken forward.
Prefer to contact us online
If you prefer you can contact us online by completing our online form. We will review your message and aim to respond to all queries within three working days.
Online Form
Want To Give More Regular Feedback?
We run Customer Engagement groups giving people the chance to give their views on our services. If you’d like to be involved in these, please email us at: provide.customerservices@nhs.net
Call your email “Customer Engagement Group” and include your name and a contact telephone number.
We will be in touch.