Provide Customer Services Team, 900 The Crescent, Colchester Business Park, Colchester, Essex, C04 9YQ
What to do if you have a concern or complaint
If something is bothering you, try raising the concern with the person providing your care in the first instance.
If you have tried this and feel they were unable to help you, or don’t feel able to discuss your concerns directly with the person involved, then contact the Provide Customer Service Team, who can raise your concerns on your behalf.
If you still feel dissatisfied and you wish to make a formal complaint, we can guide you through the complaints process. All information will be treated in confidence and we will seek your permission if issues raised need to be taken forward.
Prefer to contact us online
If you prefer you can contact us online by completing our online form. We will review your message and aim to respond to all queries within three working days.
Online Form
Want To Give More Regular Feedback?
We run Customer Engagement groups giving people the chance to give their views on our services. If you’d like to be involved in these, please email us at: provide.customerservices@nhs.net
Call your email “Customer Engagement Group” and include your name and a contact telephone number.
We will be in touch.
As a result of the COVID-19 (coronavirus) pandemic, we’ve made a few changes to the way we deliver our services.
For all the latest information please click here to view updates specific to each of our services. This page will reflect any changes including the current COVID-19 local alert levels.
If you have an appointment with us, please be assured that you will be contacted by our Care Co-ordination Centre if there are any changes which affect your appointment.
Did you know? Our organisation is part of the My Care Record approach which has been supporting the work of health and care organisations during the COVID-19 pandemic, making sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This makes it easier and faster for them to deliver effective care. For more information, including the Privacy Notice, please visit the My Care Record website. http://www.mycarerecord.org.uk
Please check back regularly for further updates.
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