Do you have a complaint compliment

Tell us about your healthcare experience

Tell us...

When we get it right
When you have a suggestion or idea you want to share with us
If you are concerned but don’t want to make a complaint
If you want to make a complaint

Our Customer Service Team can:

Help to resolve your problems or concerns as quickly as possible.
Provide advice and support for you and your family
Point you in the right direction of other useful sources of information and support

By responding to your feedback, we can improve and develop the services that we provide for you

How to Contact us

0300 303 9951/52

provide.customerservices@nhs.net

Provide Customer Services Team, 900 The Crescent, Colchester Business Park, Colchester, Essex, C04 9YQ

What to do if you have a concern or complaint

If something is bothering you, try raising the concern with the person providing your care in the first instance.
If you have tried this and feel they were unable to help you, or don’t feel able to discuss your concerns directly with the person involved, then contact the Provide Customer Service Team, who can raise your concerns on your behalf.
If you still feel dissatisfied and you wish to make a formal complaint, we can guide you through the complaints process. All information will be treated in confidence and we will seek your permission if issues raised need to be taken forward.

COVID-19 Coronavirus Outbreak: Impact on our services

In response to the outbreak and following the latest government guidance we are reviewing how we deliver all our services, and will be stopping all but the most clinically essential face to face appointments.

Our services are currently reviewing their lists and we will update our service users if this will affect them. Where possible alternative ways of delivering care or supporting people will be put in place, but as our capacity changes we will, out of necessity, suspend delivery of some services completely.

Our organisation is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This could include NHS treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care. For more information, including the Privacy Notice, please visit the My Care Record website.

http://www.mycarerecord.org.uk

Please check back regularly for further updates.

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