Care Co-ordination Centre
Provide deliver services for the NHS and Social Care.
The Care Co-ordination Centre (CCC) operates from 8am to
6pm* Monday to Friday. If you need to make contact with
any of our services within the CCC, contact the team
today.
*the Central Point of Access for Integrated Care is open 8am to 11pm Monday to Sunday.
Provide Head Office
- 0300 303 9999
- provide.enquiries@nhs.net
- 900 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9YQ
Contact Us Online Contact us online by completing our online form. We will review your message and aim to respond to all queries within five working days.
Web Chat
- Web chat is a communication tool that connects you with our Care-Coordination Centre team in real-time
- Available seven days a week, 08:00 to 23:00, including bank holidays
- Any information you share with us will be held in confidence and won't be shared with third parties
- If a Care-Cordinator is available we will connect you straight away
- If all of our Care Coordinators are engaged with other service users, you will be placed in a queue and we will connect you as soon as possible
- Click 'Chat Now' in the bottom right corner to initiate a chat session
- More information about our Web Chat can be found here.
Got a Question, Compliment, Comment or Complaint? Share your Experience
Tell us...
- when we get it right
- when you have a suggestion or idea you want to share with us
- if you are concerned but don’t want to make a complaint
- if you want to make a complaint
Our Customer Service Team can:
- Help to resolve your problems or concerns as quickly as possible.
- Provide advice and support for you and your family.
- Point you in the right direction of other useful sources of information and support
By responding to your feedback, we can improve and develop the services that we provide for you.
How to Contact us
- The Customer Service Team operates Monday to Friday, 9am to 5pm and aim to respond to all queries within 3 working days.
0300 303 9951
provide.customerservices@nhs.net
Provide Customer Services Team, 900 The Crescent, Colchester Business Park, Colchester, Essex, C04 9YQ
What to do if you have a concern or complaint
- If something is bothering you, try raising the concern with the person providing your care in the first instance.
- If you have tried this and feel they were unable to help you, or don’t feel able to discuss your concerns directly with the person involved, then contact the Provide Customer Service Team, who can raise your concerns on your behalf.
- If you still feel dissatisfied and you wish to make a formal complaint, we can guide you through the complaints process. All information will be treated in confidence and we will seek your permission if issues raised need to be taken forward.
- For further information please read our complaints leaflet and easy read complaints leaflet.
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