Provide deliver services for the NHS and Social Care. The Care Co-ordination Centre (CCC) operates from 8am to 6pm* Monday to Friday. If you need to make contact with any of our services within the CCC, contact the team today.
900 The Crescent Colchester Business Park Colchester Essex CO4 9YQ
Contact Us Online Contact us online by completing our online form. We will review your message and aim to respond to all queries within five working days.
Web Chat
Web chat is a communication tool that connects you with our Care-Coordination Centre team in real-time
Available seven days a week, 08:00 to 23:00, including bank holidays
Any information you share with us will be held in confidence and won't be shared with third parties
If a Care-Cordinator is available we will connect you straight away
If all of our Care Coordinators are engaged with other service users, you will be placed in a queue and we will connect you as soon as possible
Click 'Chat Now' in the bottom right corner to initiate a chat session
More information about our Web Chat can be found here.
Got a Question, Compliment, Comment or Complaint? Share your Experience
Tell us...
when we get it right
when you have a suggestion or idea you want to share with us
if you are concerned but don’t want to make a complaint
if you want to make a complaint
Our Customer Service Team can:
Help to resolve your problems or concerns as quickly as possible.
Provide advice and support for you and your family.
Point you in the right direction of other useful sources of information and support
By responding to your feedback, we can improve and develop the services that we provide for you.
How to Contact us
The Customer Service Team operates Monday to Friday, 9am to 5pm and aim to respond to all queries within 3 working days.
Provide Customer Services Team, 900 The Crescent, Colchester Business Park, Colchester, Essex, C04 9YQ
What to do if you have a concern or complaint
If something is bothering you, try raising the concern with the person providing your care in the first instance.
If you have tried this and feel they were unable to help you, or don’t feel able to discuss your concerns directly with the person involved, then contact the Provide Customer Service Team, who can raise your concerns on your behalf.
If you still feel dissatisfied and you wish to make a formal complaint, we can guide you through the complaints process. All information will be treated in confidence and we will seek your permission if issues raised need to be taken forward.
Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.
As a result of the COVID-19 (coronavirus) pandemic, we’ve made a few changes to the way we deliver our services.
For all the latest information please click here to view updates specific to each of our services. This page will reflect any changes including the current COVID-19 local alert levels.
If you have an appointment with us, please be assured that you will be contacted by our Care Co-ordination Centre if there are any changes which affect your appointment.
Did you know? Our organisation is part of the My Care Record approach which has been supporting the work of health and care organisations during the COVID-19 pandemic, making sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This makes it easier and faster for them to deliver effective care. For more information, including the Privacy Notice, please visit the My Care Record website. http://www.mycarerecord.org.uk
Please check back regularly for further updates.
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