Airmid is a new patient-facing mobile app that integrates with the SystmOnline clinical system. The app is available to download on both IOS and Android devices.
Airmid utilises the NHS Login service which allows users to access different health and care apps with only one set of login details. This means that if a user has already downloaded and signed into either the NHS app or the Covid-19 app, they can use the same login details to access Airmid.
However, if you have not registered please view our guide within the page below on how to register with NHS login.
The app has many great functionalities which will give patients the ability to have a greater level of control over their own healthcare.
How will Provide be using Airmid?
How will Provide be using Airmid?
From April 2022 the NHS will be allowing all patients to be able to access their medical records through online services – one of which will be the Airmid app.
Provide will be using Airmid to allow patients to be able to access the medical records relating to their care with us. The records you will be able to access includes:
- Consultation notes
- Medication history
- Vaccination history
- Allergy/drug sensitivity
- Procedure history
- Correspondence e.g. referral/discharge letters
- Pathology/radiology results
- Health data from a personal device
*Please note, that you will be only be able to see data that has been collected by Provide from the 01/01/2022. If your GP is also using the Airmid app you may be able to see a more comprehensive record of your medical history.
Airmid offers the ability for loved ones and carers of service users to access records on their behalf. In order to be given proxy access to a service users medical record please fill in one of the documents below and send the completed document to Provide.askus@nhs.net .Our Care Coordination Centre will let you know once access has been granted.
Proxy Access Request Document – Child
Proxy Access Request Document – Adult
Airmid does offer other useful functionalities which will be utilised by our services – for a full overview of the Airmid app please watch the video below:
Video consultations
Another great functionality offered by Airmid is that it has video appointments built in, so you can be consulted by one of our clinicians straight from the app.
Provide and the entire healthcare system are delivering care via video consultations when it is safe and appropriate for service users. This virtual method of contact may be recommended by your Provide service for your initial assessment or follow-up appointments based on your own individual needs. There are many benefits for having a video consultation for your healthcare appointment:
- More convenient and flexible
- Saves you time and money
- Reduces stress of travelling
- Less impact on work time
- Avoids the risk of catching healthcare associated infections
- Better for the environment
Watch this short video providing guidance for NHS patients on what to expect when having video consultations with your healthcare professional:
Please look further down this page for some helpful advice on how to get the most out of your video consultation.
Provide Services Using Airmid
How to Register?
To register for Airmid you will need to register with NHS Login. The username and password that you create with the NHS Login can be used to access a range of digital health and care services that use the NHS login button, such as Airmid and also the NHS app.
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Once on the app you will be able to either login via your SystmOne Online profile or via your NHS Login details
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Already registered with SystmOne Online?
Use your username and password to login to the Airmid App
Don’t have a SystmOne Online account?
Access Airmid by creating a NHS login account by clicking on Continue with NHS login button
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This will direct you to the NHS login landing page
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Input your email address and create a password
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Provide proof of identification by taking a photo of your passport, driving license (full or provisional) European driving license or European National Identity Card
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The landing page will give you clear instructions on how to take and upload a photo of your ID
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The landing page will then use your smartphone to verify your identity by taking a photo of yourself
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The landing page will then use your smartphone to verify your identity by taking a photo of yourself
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Once completed your information will be verified and you will receive a notification once this has been completed
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You will then be asked to input your personal details to match you to your NHS record
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Once verified you will be able to access and start using Airmid using your NHS login details
Video Consultation Advice
Video consultations allow you to have an appointment with a clinician over a video call, rather than travelling to a healthcare setting. For more information on the benefits of video appointments please click here.
Follow these simple guidelines to get the most out of your video consultation’
Make sure that the device you are using is fully-charged and working properly.
Set up your device in a well-lit room so your clinician can see you clearly.
Limit background noises such as washing machines and pets so you can be heard clearly.
Make sure that you can't be disturbed by other people in your household.
Keep both hands free by using a laptop or using something to prop up your device.
Check that you have a reliable connection, and that your video and sound quality are good.
It helps to look at your clinician's face while talking to them, as you would normally.
Both you and your clinician should try not to speak over each others as this can be confusing.
Speak clearly towards your device so that you can be heard properly.
Download your patient user guide
Click on the link to download your patient user guide
Further Information
Please click on the below links to view helpful videos on Airmid:
Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.