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The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the following:

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The Care Co-ordination Centre (CCC) operates from 8am to 6pm* Monday to Friday. If you need to make contact with any of our services within the CCC, contact the team today.

*With the exception of the Integrated Care Services (including Adult Community Nursing), which is open 8am to 11pm Monday to Sunday.

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More information about Provide services not operated within the Care Co-ordination Centre (CCC) can be found on 'Our Services' page.

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Helpful Information For Your Care

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If you are registered with SystmOnline you will be able to view your own Electronic Medical Record (EMR), manage your appointments, request repeat medication, update contact details and message your healthcare service. There is also a SystmOnline app available for Apple and Android devices.

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How Are We Doing?

We work hard to maintain high standards and continually improve our services and believe its important to be open about how we are performing. Find out more about Our Performance

How Are We Doing?

We work hard to maintain high standards and continually improve our services and believe its important to be open about how we are performing. Find out more about Our Performance
  • “Thank you so much for being kind thoughtful, friendly and caring and above all efficient."

    Witham ICT April 2017
  • "I just wanted to write and thank you for all your help regarding my injuries and the tests you undertook regarding my circulation. You were so kind and understanding and it has helped me so much with my efforts to getting my old self back again and with my life in general. Both my husband and I are so pleased with the outcome of the appointment with you."

    Tissue Viability April 2017
  • "Thank you for the wonderful care you have given to me throughout my stay at St Peter's."

    St Peter's Stroke /rehab ward April 2017
  • "To the best team of nurses in the NHS, thank you from the bottom of my heart for everything you've done for me during the past 6 weeks to get me where I am today, I will miss you."

    St Peter's Stroke / rehab ward April 2017
  • "A warm and heartfelt thank you to all of you for looking after our Mum during the last stage of her life. The love, care, dignity and respect that you all showed her was a great comfort to us and the many kind tributes after her death were lovely, she touched many hearts during her long life, thank you once again."

    St Peter's Stroke /rehab ward April 2017
  • "I am writing to express my thanks for the excellent service we have received. The OT has been absolutely superb, not only was she extremely helpful in gettign some aids to assist my mother, she was very understanding and her manner when dealing with my mother was particularly kind and considerate. I cannot thank her enough for all her help, you are all doing a great job."

    Community Therapy April 2017
  • "I am just writing to thank you for this programme which ends tomorrow. It's really been very helpful to me and given me a more positive attitude to meeting and socialising with other people. The various techniques learnt will also help enormously in tackling and overcoming my health issue relating to anxiety and depression. I think the group of people attending the course have really come together and helped each other as well as becoming friends in the process."

    Expert Patient Programme April 2017
  • "I would just like to thank you so much for the wheelchair you delivered for my husband. It has mande such a difference to me it's so good to push on so easy rather than the heavy one we had."

    Cambridge and Peter WCS May 2017
  • "A really big thank you for looking after me and making sure I had everything I needed, I just can't thank you enough."

    Halstead and Colne Valley ICT August 2017
  • "I thank each and every one of you for all the support you have and continue to give to me. Your kindness and top quality nursing is clear to see and I respect each one of you. It has been a long road and when I have felt down you have cheered me up. I really so appreciate all you have and continue to do for me."

    Halstead ICT August 2017
  • "Sending a heartfelt thank you to all my wonderful nurses in St Peter's for looking after me for almost one year, I will miss you."

    Assessment and Rehabilitation Unit July 2017
  • "I just wish to say thank you to the whole team of nurses who have looked after me so well whilst doing my picc line clear for much of last year. You have been very kind and caring as well as doing a professional job. I have had my operation and am now currently free of cancer. Thank you also to the receptionist who was always helpful."

    Assessment and Rehabilitation Unit July 2017
  • "Thank you so much for the excellent care you gave to me during my 6 weeks at Halstead.
    A hospital is not an easy place to make into a happy home, but you lot - the entire staff without exception succeeded in keeping us all contented with your kindness and humour and care, many best wishes to you all."

    Halstead Hospital August 2017
  • "Thank you for looking after me, I am very grateful for all of your help. I can now enjoy my life with my family again."

    Halstead Ward August 2017
  • "Thank you very much for all the help you have given me. I have enjoyed learning from you, learning has been fun through playing, hope to see you again."

    Children's Speech and Language Therapy September 2017
  • "[child's name] just wanted me to write this as he was unable to express in words how grateful he is for everything you have done. Without all your help and patience he would not have achieved any of his goals. Neither of us will ever forget all have done and we will miss you."

    Children's Speech and Language Therapy July 2017
  • “Thank you so much for the care and attention you gave to mum, it was far more than could ever be expected or asked of you, we will be forever grateful.” 

    Maldon ICT, February 2018
  • “Thank you so much for being kind thoughtful, friendly and caring and above all efficient.” 

    Witham ICT, April 2017
  • “I feel that I have to write this letter to express my deepest gratitude for the wonderful work the staff at the Lymphoedema clinic carries out.

    I have been receiving this treatment for the last 3 years I can honestly say I would be lost without this service and would like to say a really big thank you to Patricia and all the staff at the clinic.

    Thank you for making my life as normal as it can get. Keep up the good work but hope I don't see you too soon.” 

    Lymphoedema Service, February 2018
  • “Sending a heartfelt thank you to all my wonderful nurses in St Peter's for looking after me for almost one year, I will miss you.” 

    Assessment and Rehabilitation Service, July 2017
  • “Thank you very much for your kind attention and care over the last 3 days, you made me feel relaxed and comfortable.” 

    Assessment Rehabilitation Service, June 2017
  • “Thank you so very much for the attention and treatment that I received at the Community Hospital Braintree. What a wonderful facility you have - all the nurses, receptionists and other workers have been so sympathetic and kind to deal with, and you thank you so much, I will always recommend you to all my friends.” 

    Podiatric Surgery, October 2017
  • “Just a big thank you for always being so very kind and cheerfully accommodating when making appointments.” 

    Podiatry Service, December 2017
  • “Thank you very much for the feedback, it always helps to know what level I'm at. I hope to see everyone next year as the team is amazing and a real credit to Provide and the Podiatry profession.” 

    Podiatry Service, July 2017
  • “I really don't have the words to thank you as much as I need to. Sorry for leaning on you and thank you do much for all your advice and hard work. Our love always, you do a wonderful job and I'm sure you don't hear enough just how fantastic you are.” 

    Children's Speech and Language, February 2018
  • “Thank you for helping me to sound like the other children.” 

    Children's Speech and Language Therapy, January 2018
  • “We really cannot thank you enough for the amazing job you have done supporting [child's name] He took his first independent steps boxing day, now he continues to go from strength to strength. All of the advice and tips is what has got him to where he is thank you so much.” 

    Children's Physiotherapy, March 2018
  • “I just wanted to express my sincere thanks to all involved for your very helpful and efficient service, my mother in law loves her new chair, it has made a big difference to her comfort, thanks again for all your help.” 

    Cambridge and Peterborough Wheelchair Service, February 2018
  • “I would like to say a very big thank you for all your organising of a new wheelchair for me. The wheelchair is great and meets my needs, your understanding and empathy regarding my needs was great.” 

    Cambridge and Peterborough Wheelchair Service, December 2017
  • “Daughter passed on many thanks for our exceptional service and peace of mind the family were given.” 

    Carecall, February 2018
  • “Mrs R wanted me to pass on a message to say how pleased she is with the service she receives. She told me how helpful and kind all of the staff are that answer calls etc. she said she wouldn't be without her Lifeline and is very grateful to everyone that has helped her in the past.” 

    Carecall, February 2018

Working For Provide

Care, Innovation and Compassion with Fun.

We believe that Provide is a great place to work. Our vision is to provide a range of outstanding services that care, nurture and empower individuals and communities to live better lives. We aim to recruit people who share our values and passion. We offer competitive salaries including pension, excellent training and development opportunities.

It takes all types of people to make it happen, whether it is delivering quality care as a member of our service team or in head office. We know that we can only do this through the quality of our staff.

Find Out About Provide Careers


More than just healthcare

Services that put your wellbeing front and centre

Wellbeing is an independent business established within Provide CIC to offer flexible, affordable and high-quality self-pay services to patients who require additional treatment or treatments not readily available on the NHS.

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Call our Care-Coordination Centre on: 0300 1310 111or email us:

Available Monday to Friday 8am - 6pm

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