Your Information, Your Rights

We ask for, and keep information about you, so that you can receive proper care and treatment when you need it, for as long as you need it.

What Information do we keep about you?

The information we hold may include:

  • Basic details, such as your name, address and next of kin,
  • Contacts we have had with you, such as clinic visits
  • Notes and reports about your health and treatment or care needed
  • Details about your treatement and care
  • Results of laboratory tests and X-rays
  • Information from other healthcare professionals, relatives or those who care for you

Anonymised information may also be used to help us:

  • Obtain Payment for the care we provide
  • Make sure our services meet patient needs in the future
  • Review the care we provide to ensure it is of the highest standard
  • Teach and train healthcare professionals
  • Prepare statistics on our performance

Who can see your information?

Organisations that we often share information with:

  • Social Care
  • NHS Hospitals & Clinics
  • General Practitioners
  • Ambulance Services
  • Voluntary Sector Organisations
  • Community Health Providers
  • Also, Subject to Strict Protocols : Education Services, Local Authority Services, Private Sector Providers, Commissioners of Our Services

Your information will only be accessed by those who have a legitimate need to know and who are involved in your direct care.

How can you access your health records?

The Data Protection Act 1998 allows you to find out what information we hold about you and this includes your health records. If you want to access your health records, you should make a written request to:

Subject Access Request Quality and Safety Team, 900 The Crescent, Colchester Business Park, Colchester, Essex CO4 9YQ

We will then send you full details on how to proceed. Under most circumstances, you are entitled to receive a copy of your records. However, you should be aware that in some cases your right to see some details in your records may be limited in your own interest or for other reasons which will be explained to you. Please note that a charge will usually be made.

The application to access your records can be made by you, a person authorised by you in writing, or a person appointed by court to manage your affairs if the court has decided that you are not able to do so yourself.

All of our staff and those who work with us to provide your care, have a duty to treat information about you confidentially, hold it safely and share it only when necessary in accordance with the 1998 Data Protection Act and the Caldicott Principles.

We have a legal duty to keep information about you confidential.