The Friends & Family Test (FFT) is a patient based survey using the question ‘How likely is it that you would recommend this service to friends or family?’.
There is a choice of 5 answers from ‘Extremely Likely’ through to ‘Extremely Unlikely’. The proportion of positive responses minus the proportion of negative responses gives the score. Responses of ‘Likely’ do not count as positive as they imply that the patient didn’t have the ‘best’ experience. Patients can also answer the question with ‘Don’t Know’ but this will count as a negative response.”
Your feedback can be given in a number of ways:
On-line via our web site.
By using the QR code on our FFT posters, to open the test on your SMART phone.
By completing a FFT feedback card at the location where you receive your care.
To see some of the changes we have made as a result of your feedback please view the You Said... We Did tab above.