Wheelchair Service โ€“ Waltham Forest

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Wheelchair Service – Waltham Forest

Providing and maintaining wheelchairs for people unable to walk or who have a long term disability that affects their walking.

Contact This Service

Phone

0300 123 0810 - enquiries & referrals01245 468834 - repairs

Fax

01245 318561

About This Service

Eligibility criteria

Adults or children in need of a wheelchair because of a permanent disability, who are registered with a GP in the Waltham Forest CCG area.

Exclusions

We are not able to treat anyone with a temporary disability which stops them walking, such as a broken leg.

Service details

If you have a permanent disability which prevents you walking, our dedicated team of occupational therapists, physiotherapists and technicians will assess your clinical needs and provide you with a wheelchair and postural support seating that’s right for you.

We will continue to support you with maintenance and periodic reviews to see how you are getting on.

We are not able to treat anyone with a temporary disability which stops them walking, for example if you have broken your leg.

Service Delivery

We hold clinics Monday to Friday, 9am-5pm, at these locations:

  • South Chingford Congregational Church Hall, 161 Chingford Mount Road, Chingford, London E4 8LT.
  • Peter May Leisure Centre, 135 Wadham Road, Walthamstow, London E17 4HR.

We also operate a mobile service, bringing our service to you in your own home, hospital or school/college.

Our admin office is open Monday to Friday, 9am-5pm, at:

  • The Gemini Centre, 88 New London Road. Chelmsford  CM2 0PD. 

Referral process

You must  be referred by a healthcare professional, such as a GP, nurse or physiotherapist.

Depending on your clinical need we may be able to issue a wheelchair without seeing you for an assessment. If this is the case, our approved contractors will telephone you to arrange a convenient time to deliver your wheelchair.

Customer survey results for this service

Date of survey 15 January 2016 to 7 August 2016

How many people responded - 17

Here’s what service users told us

100% said they felt they were treated with dignity and respect whilst receiving support from the Wheelchair Service.

100% told us that if they had important questions to ask they got answers they could understand

100% said that they felt that their /their child’s assessment addressed their individual needs.

92.31% said the provision of a wheelchair had made a positive difference to their life.

More info

Click here to find answers to frequently asked questions about Provide's Wheelchair Service.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest support centre

For certain services you can use SystmOnline to manage aspects of your health records; view, cancel appointments; update contact details or message your healthcare professional.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

Take the Family & Friends Test

The Friends and Family Test provide comparable feedback on our performance and helps us consistently improve our service.

Take The Test

Key Resources

Documents

Videos

Useful Links

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