Ear, Nose & Throat (ENT) and Audiology Service

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Ear, Nose & Throat (ENT) and Audiology Service

Providing assessment and treatment of ear, nose and throat conditions, and hearing and balance problems.

Contact This Service

Phone

0300 1310 111

Fax

0300 303 9982

About This Service

Eligibility criteria

Anyone (aged five+) registered with a GP in the NHS Mid Essex area.

Exclusions

We are not able to treat patients who are:

  • referred for possible ENT cancer.
  • are in known need of surgery.
  • disabled and require a hoist.

Service details

We provide an out-patient clinical assessment and treatment service for these conditions:

  • Dizziness
  • Ear infections or blocked with wax
  • Globus
  • Glue ear
  • Hearing disorders
  • Hoarseness
  • Nasal obstruction
  • Nose bleeds (epistaxis)
  • Rhinitis
  • Sinusitis
  • Snoring
  • Tinnitus

We offer the following procedures:

  • Audiometry
  • Tympanometry with stapedial reflexes
  • Ear impression taking
  • Ear swabs
  • Nasal cautery
  • Nasendoscopy
  • Wax removal and micro suction of ears

We offer referral for the following investigations:

  • Barium swallow
  • Blood or allergy testing
  • X-ray, ultrasound, CT or MRI scan 

Onward referrals maybe necessary to the following clinicians:

  • ENT consultant
  • Hearing aid department
  • Physiotherapy
  • Speech therapy

Service Delivery

We hold clinics on various days throughout the week at Spinks Lane Therapy Centre in Witham. 

All appointments are booked and you will see the doctor or audiologist, or both.

Appointments will be offered within 18 weeks if you are to see the doctor or doctor and audiologist. If you are to see the audiologist only an appointment will be offered within six weeks.

Our admin office is based at Provide's Headquarters in Colchester.

Referral process

You must be referred by a healthcare professional, such as a GP, practice nurse, acute consultant or paediatrician.

Referral-to-treatment time is 18 weeks, or six weeks if you’re referred for a diagnostic hearing assessment only.

Customer Survey results for this service

Date of Survey 22 March 2016 – 5 May 2016

How many people responded – 57

Here’s what service user’s told us

96.25% said that they would recommend the ENT service to their friends and family if they needed similar care or treatment.

98.22% said that they were given enough privacy when discussing their condition or treatment.

98.21% said that they understood what the clinician said to them

98.08% said that if they had important questions to ask they were given answers they could understand

98.12% said that they were treated sensitively with kindness and consideration

98.11% said that they felt they were treated with respect and dignity while they were attending the clinic

Click here to find out more about customer surveys of this service.

More Info

Click here to find answers to frequently asked questions about Provide's ENT & Audiology Service.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest support centre

For certain services you can use SystmOnline to manage aspects of your health records; view, cancel appointments; update contact details or message your healthcare professional.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

Take the Family & Friends Test

The Friends and Family Test provide comparable feedback on our performance and helps us consistently improve our service.

Take The Test

Key Resources

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