Continence Advisory Service - Adult

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Continence Advisory Service - Adult

Providing assessment, advice, treatment and containment of bladder and bowel problems.

Contact This Service


0300 303 2653 - Enquiries & referrals 0300 303 2657 Appointments


0300 303 9976

About This Service

Eligibility criteria

Adults registered with a GP in the NHS Mid Essex area.


Children requiring input for bladder and bowel problems need to be referred to the Children's Continence Service. Click here to be redirected to their service page.

Service details

We treat or support:

  • Urinary and faecal problems/incontinence.
  • Pelvic floor problems, including electrical stimulation treatment.
  • Teaching and management of intermittent self-catheterisation.
  • Selection and supply of continence products, in cases where specific criteria is met.
  • Long-term management of incontinence.
  • Education for carers and professionals.

We are not able to treat people with indwelling urinary catheters.

Our service is provided by a clinical nurse specialist, continence adviser, continence nurses, associate practitioner and healthcare support workers.

Service Delivery

Our service runs clinics on Monday, Tuesday, Wednesday and Thursday, at these venues:

  • Braintree
  • Chelmsford
  • Halstead
  • Maldon
  • South Woodham Ferrers
  • Witham

Referral process

You can refer yourself directly by calling us on the telephone number listed in the contacts box on this page.

You can be referred by any healthcare professional, such as your GP, a practice nurse, hospital, social services department, district nurse, health visitor, midwife, care agency or residential home. They must fax or post a letter to us.

The average time from referral to first appointment (assessment) is two weeks for home visits.

Customer Survey Results for this Service

  • 98% said the service was reliable.
  • 96% said they were treated with sensitivity, respect and understanding.
  • 95% said they were treated with privacy and dignity.
  • 90% said their care was tailored to their individual needs.
  • 89% said any answers to questions they had were easy to understand.

Click here to find out more about our customer surveys of this service.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest support centre

For certain services you can use SystmOnline to manage aspects of your health records; view, cancel appointments; update contact details or message your healthcare professional.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

Take the Family & Friends Test

The Friends and Family Test provide comparable feedback on our performance and helps us consistently improve our service.

Take The Test

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