Continence Advisory Service - Adult

You are here: Specialist Children & Adult Services ยป Continence Advisory Service - Adult
Your are here: Specialist Children & Adult Services > Continence Advisory Service - Adult Go Back

Continence Advisory Service - Adult

Providing assessment, advice, treatment and containment of bladder and bowel problems.

Contact This Service

Phone

0300 303 2653 - Enquiries & referrals 0300 303 2657 Appointments

Fax

0300 303 9976

About This Service

Eligibility criteria

Adults registered with a GP in the NHS Mid Essex area.

Exclusions

Children requiring input for bladder and bowel problems need to be referred to the Children's Continence Service. Click here to be redirected to their service page.

Service details

Our service is provided by a clinical nurse specialist, continence adviser, continence nurses, associate practitioner and healthcare support workers.   We treat or support people in their home for the following :

  • Urinary and faecal problems/incontinence.
  • Pelvic floor problems, including electrical stimulation treatment.
  • Teaching and management of intermittent self-catheterisation.
  • Selection and supply of continence products, in cases where specific criteria is met.
  • Long-term management of incontinence.
  • Education for carers and professionals.

We are not able to treat people with indwelling urinary catheters.

For referrals relating to the provision of continence products we aim to offer appointments within 2 weeks or 1 week - if the referral is received as part of a discharge from hospital.  For referrals requiring a clinic appointment these we aim to offer these within 6 weeks of the referral. 

Where products are required these can take 1-2 weeks from confirmation of order.

Service Delivery

Our service runs clinics on Monday, Tuesday, Wednesday and Thursday, at these venues:

  • Braintree
  • Chelmsford
  • Halstead
  • Maldon
  • South Woodham Ferrers
  • Witham

Referral process

These can come from healthcare professionals: GP, practice nurse, hospital, social services department, district nurse, health visitor, midwife, care agency or residential home.  We also accept referrals directly from the public.

All referrals are reviewed and depending on the type of problem you are experiencing you will be seen at home or in a clinic.

First appointments at home are usually within 2 weeks from us receiving the referral, in a clinic it is within 6 weeks.

If you are able to be flexible about which clinic you can attend, the earliest available appointment will be given to you.

Customer Survey Results for this Service

  • 98% said the service was reliable.
  • 96% said they were treated with sensitivity, respect and understanding.
  • 95% said they were treated with privacy and dignity.
  • 90% said their care was tailored to their individual needs.
  • 89% said any answers to questions they had were easy to understand.

Click here to find out more about our customer surveys of this service.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest support centre

For certain services you can use SystmOnline to manage aspects of your health records; view, cancel appointments; update contact details or message your healthcare professional.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

Take the Family & Friends Test

The Friends and Family Test provide comparable feedback on our performance and helps us consistently improve our service.

Take The Test

Key Resources

Documents

Videos

Useful Links

« Go back | Report Link Top of page ^

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.