Children's Audiology

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Children's Audiology

Providing an outpatient-based, diagnostic hearing service for children and young people aged seven months to 18 years, ensuring early detection and appropriate management of hearing impairement.

Contact This Service

Phone

0300 303 2617

Fax

01245 546301

About This Service

Eligibility criteria

Children aged between seven months and 18 years, who are registered with a GP in the NHS Mid Essex area.

Exclusions

Children in the Halstead area, who are covered by another service.

We are not able to treat ear-related conditions, such as wax or infections. We can, however, refer to an appropriate specialist if necessary.

Service details

Our community-based service provides diagnostic hearing assessments for children, including babies referred to us by the Newborn Hearing Screening programme.

The assessment begins with a brief taking of the child's medical history and a developmental, age-specific hearing assessment.

You will be given a full explanation of the assessment, and results and an appropriate plan of care and management will be decided upon with you. This may include onward referral to the ENT department at the local Acute Trust, to manage persistent glue ear or permanent childhood hearing loss.

You will be provided with a carefully chosen range of relevant information leaflets.

Infection control is a cornerstone of our service. It is the responsibility of all clinical staff to maintain the clinic area and equipment during clinical sessions. It is our practice to use the most up-to-date preferred products for cleaning and decontamination of all equipment, including the toys.

Please note: we are not able to treat ear-related conditions, such as wax or infections. We can, however, refer to an appropriate specialist if necessary.

Service Delivery

We run clinics at different times throughout the week at these three health centres:

  • Springfield Green Health Clinic, Chelmsford.
  • Spinks Lane Therapy Centre, Witham.
  • South Woodham Ferrers Health Clinic.

The audiologist-led clinics are run by a senior paediatric audiologist with the help of trained distracters/nursery nurses. 

Referral process

You must be referred by a healthcare profession, such as:

  • Your GP
  • School nurse
  • Health visitors or community nursery nurse
  • Speech & language therapist
  • Paediatrician

Or through the Newborn Hearing Screening Programme.

Customer survey results for this service

  • 100% said they were treated with respect and dignity.
  • 100% said they found reception and booking staff professional, friendly and helpful.
  • 100% said they found the discussion with the audiologist before the hearing test helpful.
  • 100% said they understood the results of the hearing test and got clear answers to important questions.
  • 100% said the health professional was professional, knowledgeable and approachable.

Click here to find out more about customer surveys of this service.

When & Where

We provide this service at a number of locations. To find the location nearest to you, enter your postcode into the field below and then click ‘Submit’.

Then click on a red marker on the map to find out details about that particular location and to get directions to it from your postcode.

Directions will appear at the bottom of your screen once you have clicked the "get directions" option on the red marker, so please scroll down.

Find your nearest support centre

For certain services you can use SystmOnline to manage aspects of your health records; view, cancel appointments; update contact details or message your healthcare professional.

Getting In Touch

Your feedback is a key source of information and we encourage you to get in touch if you have any questions, concerns, compliments or would like to make a complaint relating to our services. We can:

  • Resolve your problems or concerns
  • Provide advice and support
  • Answer your questions
  • Point you in the right direction of useful information and support

Take the Family & Friends Test

The Friends and Family Test provide comparable feedback on our performance and helps us consistently improve our service.

Take The Test

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