Provide Customer Services Team, 900 The Crescent, Colchester Business Park, Colchester, Essex, C04 9YQ
What to do if you have a concern or complaint
If something is bothering you, try raising the concern with the person providing your care in the first instance.
If you have tried this and feel they were unable to help you, or don’t feel able to discuss your concerns directly with the person involved, then contact the Provide Customer Service Team, who can raise your concerns on your behalf.
If you still feel dissatisfied and you wish to make a formal complaint, we can guide you through the complaints process. All information will be treated in confidence and we will seek your permission if issues raised need to be taken forward.
Prefer to contact us online
If you prefer you can contact us by completing our online form. Our staff will review your message and contact you using your chosen method.
Want To Give More Regular Feedback?
We run Customer Engagement groups giving people the chance to give their views on our services. If you’d like to be involved in these, please email us at: email@example.com
Call your email “Customer Engagement Group” and include your name and a contact telephone number.